Returns & Refunds
RETURNS & REFUND POLICY
To reduce our impact on the environment, we print all our garments on order. Please choose your garments carefully and correctly so as to help us keep this impact at a minimum. We cannot resell an item you do not want and all purchasing mistakes reduce our donations to the elephants.
View the sizing guide for each item and if unsure, measure one of your favourite items that you are currently wearing and choose a size that matches it.
If your purchase arrives faulty or you have received the wrong item, please send a clear photograph to firstname.lastname@example.org and we can exchange or refund the item.
If you have chosen the wrong size then please post the item back to our UK office (unwashed, unworn and in the original packaging) and we will ship you out a size that is perfect for you.
Purchases we cannot refund or accept returns on:
- Change of mind
- Sale products (unless clearly faulty)
- Free gifts
- Downloaded products